FAQ
Everything you need to know about our service is on this page!
  • que
    How do weekends and holidays affect my project turnaround time?
    que
    In short, they dont. When we receive your project, we give you a date you can expect the project to be completed by. Well meet that date regardless of whether it is a holiday, a weekend or a once in a life time opportunity to meet the President.
  • que
    My project is secretive and complicated. Can you sign my NDA?
    que
    We have a more detailed privacy policy over here, but basically your secret is safe with us. We dont like spam any more than you do, so we wont spam you or the people you work with. We make our living by servicing your needs, not by selling your information. Your ideas are yours; were just here to facilitate the design. Though we do reserve the right to ask you for testimonials, or to allow us to use your work as a sample for our own site, we will only do this with your expressed permission.
  • que
    What if I need changes to my HTML markup after the project is completed?
    que
    We can accommodate changes after the fact, but there are a few things to keep in mind. Changes that are minimal can sometimes be included in the original project invoice, however changes that require new mockups or that were not discussed in the original project plan may be invoiced at a separate rate as needed.

    Contact the team at PSD Diced to discuss your changes.
  • que
    What is the best way to contact PSDDiced?
    que
    You can find our contact phone number on the top right-hand side of our Contact page, or you can email us with the form there.
  • que
    How do I Submit my PSD to be sliced?
    que
    Use our order form from the home page, or just click this handy link to take you directly to our order page for more detailed instruction. We will ask you to upload your file during this process, and when we have received the project and are ready to start, we will send an email informing you that work has begun.
  • que
    How much do PSD Diceds services cost?
    que
    We will slice up one PSD with a 7 day turnaround time for $250.
  • que
    What if I need my PSD converted to HTML as soon as possible?
    que
    We will slice one PSD in three days for $350, or well return your HTML markup in 24 hours for $450.
  • que
    What if I need more than one PSD sliced?
    que
    We will slice 1 sub-page PSD in 7 days for $200. If you require rush services, we offer a 3 day turn around for $250 and a 1 day turn around for $350.
  • que
    How do I pay for my HTML markup?
    que
    We accept Visa, MasterCard, American Express, Discover and PayPal. You can also use eChecks via PayPal.
  • que
    What if I needed help with installation?
    que
    We will move your HTML markup to your hosting as part of the charge for the project, or you can host with us for a small fee. The advantage to hosting with us is that we can integrate your design using a customized Zend framework and provide support (if necessary) from a familiar space. Please contact us for details on how this works, or visit our "Orders" page for more information.
  • que
    Can you create an HTML email template for me?
    que
    At this point, we do not offer this service, but we hope to change that soon. Please check this space for changes, or if you are an existing client, we will email you about the new service.
  • que
    What if I need PSD design services?
    que
    We do not offer design services at this point, however, we will soon offer PHP templates for purchase. More details about this service coming soon.
  • que
    Will my HTML markup render on mobile devices?
    que
    Our websites are coded in the latest standards of HTML, CSS and PHP. Your site will display on mobile devices, but we do not guarantee an optimized mobile Web site. Soon, we will offer the ability to render a version of your site that is specifically tailored for mobile devices. Please check back for updates about this, or check your email box if you an existing client.

    We understand some businesses have significant portions of traffic coming from mobile devices, and may require a mobile version of their Web page to accommodate those users. Please contact us for details on how we can help make your vision a reality.
  • que
    Can you optimize my design for page-load time?
    que
    Check out our markup options for information on how our secret techniques can optimize your page load time.
  • que
    Can you design my web page?
    que
    We currently offer slicing services. In the future, we hope to offer premade templates and automatic integration into our framework. Please check back for more information.
  • que
    What if I over paid you?
    que
    In the event that you have a positive balance with us, we will refund you the remaining amount as soon as the oversight is detected. If you place a new order before that time, your balance will be applied to that new order and you will be liable for the difference.
  • que
    Can you integrate my email template into MailChimp?
    que
    We will give you an HTML document that you can upload into MailChimp. If you have difficulties with this process, we will assist with implementation, but additional fees may apply.
  • que
    What source files do you accept?
    que
    You can send us a PSD, PNG or JPEG format. We can even work with existing HTML markup, but we prefer PSD or TIFF files. All files should be in the RGB color scheme, but we can do conversions as long as we get your approval on the result.

    If all of this kind of stuff is over your head, feel free to submit your design and well let you know if we require anything else.
  • que
    Can you use web fonts in my design?
    que
    Absolutely! If you have webfonts in mind for your design, we can implement them into your theme using the @font-face attribute.
  • que
    What if I need to optimize for Internet Explorer 6?
    que
    Aside from the fact that you'll be promoting sub-par web standards, we dont recommend it. The result won't look very pretty and it probably won't optimize well. That being said, we will do everything in our power to create a functional website, no matter how deeply it pains us to do so.
  • que
    How can I Speed Up my Website?
    que
    One way is to compress images, and we know how to do it without losing the quality or changing the resolution of your image. There are many more, such as javascript and CSS compression; both of which are specialties of ours.
  • que
    What is ASP?
    que
    Active Server Pages are pages created with a server side script engine created by Microsoft. Most pages encoded for ASP use VBScript. One alternative to ASP would be Java.
  • que
    What is HTML?
    que
    HTML stands for Hyper Text Markup Language and it allows your browser to render web pages. HTML is used extensively across the web and can perform functions such as rendering images, hyperlinking and creating forms.
  • que
    What is CSS?
    que
    CSS stands for cascading Style Sheets and they are used primarily to define how content will appear ona web page. By controlling fonts, background colors and others, CSS style sheets improve content accessibility and provide flexibility in the design of layouts.
  • que
    What is the difference between CSS and CSS3?
    que
    CSS3 is the newest version of CSS and it uses attributes like @Font-face and gradient to create rich styles for web design without the usage of images. CSS3 also introduced rounded corners, allowing designers to create appealing layouts without slicing images in Photoshop.
  • que
    Why HTML 5?
    que
    HTML 5 can easily transition between mobile and desktop browsing experiences. It allows a developer to markup almost every aspect of the page, including video content previously confined to the Flash format.
  • que
    What is a CMS?
    que
    CMS stands for Content Management System and can come in many flavors. Drupal, WordPress and Joomla are all forms of Content Management Systems. They are used to publish, edit and modify different forms of content.
  • que
    What does it mean to be Cross Browser Compatible?
    que
    There are many different browsers. Our design supports the major ones: Chrome, Firefox, Internet Explorer, Opera and Safari. There are also different versions to each browser, and some older versions are still in use. We can help your site render properly for every browser, every time. Find out how we can help you get cross browser compatibility.
  • que
    Can you Add Google Analytics Code to my Page?
    que
    Yes. Supply us with the tracking code when you submit your project. Leave the code in your email or discuss sharing access to your analytics account with our development team.
  • que
    Can you Create a custom CMS?
    que
    Yes. For an additional cost, we can implement a cms using php and zend framework that has been customized to meet your needs.
  • que
    Is Your Code Compatible with WordPress?
    que
    All of our code is designed to be compatible with the version of WordPress available at the time of our development. If you wish to upgrade in the future and encounter difficulties with plugins or other code related issues, please contact us to discuss a resolution to those issues as they arise. We code our projects using the latest web standards, but plugins and updates can always bring new issues to light.
  • que
    What is the Recommended Width of a page?
    que
    This depends on your design. Some designers will build at 1000px, others will build by percentage. A more fluid design should expand with the user's resolution, while a fixed design utilizes formatting to create structure. If you have questions about these choices, please contact us.
  • que
    What is a Mockup?
    que
    A website mockup is usually a functional, but crude version of a website. Often times, a mockup allows a team to evaluate a site without investing resources in designing a more polished product. Mockups that are functional allow teams to explore accessibility as well, providing a richer user experience.